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Portuguese flag Consulate-General of Portugal in Toronto

Address438 University Avenue
Suite 1400, Box 41
Toronto ON M5G 2K8
Phonelocal: (416) 217.0966
international: +1.416.217.0966
Faxlocal: (416) 217.0973
international: +1.416.217.0973
Web sitehttp://www.secomunidades.pt/toronto
Hours9h00 - 15h30

» Can I visit Portugal without a visa?

Comments on this Consulate-General

Showing comments 1–10 of 317, newest first.
1 2 3 ... 30 31 32 > >>
Mon, 25 Jul 2016 12:10 EDT
With sadness I have to tell about my worse experience in a public place,Consulado Portugues em Toronto.no respect,for the people in which many paying taxes in Portugal to have the service of these consul. We (portuguese) have to do something to change these unethical way they treat us have
Anna Hunter
Thu, 21 Jul 2016 10:21 EDT
Citizenship application. Worst service received in my life
I cannot believe how rude and unwilling to help these people are. I called and after hundreds of times trying to get through, finally got in touch with a guy to ask questions about the process. When I got there to file the application, turns out every piece of info I got from him was wrong including which documents to bring, costs, length of process. Thank god I started a year before I leave the country and brought extra documents or I would have been screwed.

I got there and it took hours before they served me. All the workers there were doing one job at a time and leisurely chit chatting and taking their time regardless of the huge line up. I get Europeans like their leisure time but come on! This is rediculous!! She told me it would take 6 weeks but probably 8 weeks since she was going on a two week vacation. 4 months later and nothing.

I've tried calling her and nothing. Countless voicemails and nothing back yet. I've tried calling other workers to see if they can help or ask her to call me back (they are in a large room with desks, easily can talk to each other) and was avoiding my questions, talking over me, giving me wrong information and basically trying to get rid of me. Out of the 10% of the time they did answer their calls, I practically got hung up on. Rude rude people who can't do their job.
hilda andrade
Tue, 12 Jul 2016 09:35 EDT
the links are not working
the links you have provided above do not work.
Mon, 4 Jul 2016 09:17 EDT
death of someone living abroad
Could someone please help me with my query:
My mother who just recently passed away owned property and real estate in Portugal. Would anyone know what kind of documentation from Canada is needed to take to Portugal to change the ownership of properties? I've tried calling the consulate multiple times regarding this matter but can't get through to a receptionist. Thanks in advance for any advice you can throw my way.
da silva
Sun, 26 Jun 2016 14:31 EDT
Passport application
In all my experience both in government offices or embasy's , people behind their desks are simply rude. Frustrated to the max. No patience. This is over many many years and still today. Why are they working in this field? They are sure not proud or they want to help anyone.
Shame on them. A cleasing should be done. Hire toung motivated people!
Mon, 13 Jun 2016 13:35 EDT
Bunch of clowns
These people are brutal all you do is wait and get rude answers if you ask a question about anything to do with there job. It's like they think you should know everything about the service they are providing. If I did I would be working here and doing a better job then they do. Pathetic service and remarks no people skills and do one thing then wait all day again to do something also instead of both at once or one after the other. If I had my way I would slap some sense into them all and then thank them for nothing.
Fri, 10 Jun 2016 15:13 EDT
Re Anne's Comments on Mon, May 30/16
This is a longshot but would Anne from "Corrective Criticism on Staff Behaviour" from Mon May 30/16, PLS contact me at dj_2852@yahoo.ca.
I think we have a lot in common.
Tobias Gomes
Mon, 6 Jun 2016 09:34 EDT
I would like to make an appointment to talk about my Portuguese pension. Please contact my at my son email "kingcarlosg@live.com" or call me directly at 905-544-1786
Mon, 30 May 2016 10:01 EDT
Canadian Passport office comments
Comments re the Canadian Passport office for efficiency, respect and politeness.

Mon, 30 May 2016 09:35 EDT
Corrective criticism on staff behaviour.
I hope the following comments will be taken as corrective criticism towards the Portuguese consulate staff. I do not want to isolate any one staff member but think the administration needs to have a staff review and enforce some much needed changes in appropriate respectful conduct and procedures of business. The following actions actually put the consulate office at a lower level of sophistication than perhaps the people they are dealing with. All world citizens deserve basic respect.

My Daughter who was born in Canada to me, a Canadian mother and to a Portuguese "born" father applied for EU Citizenship through her father's Portuguese Citizenship (which she is perfectly entitled to). However upon the initial telephone conversation and following interview was berated by a consulate staff member because she could not speak fluent Portuguese, although I might add, she holds a Breve Certificate for 100% fluency in Canada's other OFFICIAL language, French and obviously speaks perfect Canadian English.

It is unbelievable the rudeness and disrespect they showed my young daughter and I felt the hurt she experienced as though she somehow had disrespected the country of her grandparents simply because she was born a Canadian. Reading comments above, of other Portuguese/Canadian citizens I can see this is a purveying problem with the staff; lack of respect happening on a continual basis. Being proud of your nationality is one thing, thinking you are better than everyone else or better than those who choose to emigrate elsewhere is unacceptable.. We are all equal. In fact maybe the consulate staff should consider themselves lucky to work in Canada, as I checked today, the unemployment rate in Portugal right now is a good old high of 13%. Canada sits at 7%.

My daughter embraced the Portuguese culture from an early age but didn't have a father who lived at home from the young age of 8 months, obviously could not learn the language from me. Maybe there is a reason that you just have not been patient enough to understand. Besides, it is not my fault Portugal offers Citizenship to children of one Portuguese parent. No where did it say the children had to speak Portuguese. My daughter has also inherited property in Portugal so will likely learn the language eventually.

By the way, it didn't stop at just the language, the continued snobbery and the "holier than thou" attitude purveyed through out the whole extremely lengthy procedure.

If this is how you treat your own Portuguese citizens living in Canada, how would you ever interact with other Canadians or people from other parts of the world? You should have welcomed a young girl wanting to have better access to her ancestor’s homeland. With the property she now owns, she will likely spend some time there and learn much more of her ancestral homeland and culture.

Every Portuguese/Canadian has a right to be respected, no matter their age, level of education or social status. Canadians have a reputation for being polite worldwide. Perhaps the administration just needs an overhaul at the consulate. I would say your mode of business does not meet Canadian standards.

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