Haitian flag Consulate-General of Haiti in Boston

Address545 Boylston St., Suite 201
Boston, MA 02116
Phonelocal: (617) 266.3660
international: +1.617.266.3660
Faxlocal: (617) 266.4060
international: +1.617.266.4060

Comments on this Consulate-General

Thu, 17 Jan 2019 19:35 EST
Ban very bad service.
The staff may forget if they work for us
This is the place I hate to go
Try there to dress up and show off expensive outfit
When this going to change?
Thu, 31 Mar 2016 10:31 EDT
Asking for help to retrieve my birth certificate
Does anyone knows how to get a recent copy of your birth certificate or extrait d'archives. I called the consulate and they kept transferring me to a tape giving me instructions how to get a passport. Unbelievable!!!
Mon, 31 Aug 2015 11:38 EDT
I needed information to help solve a problem in Haiti, I called the Haitian consulate for guidance and the interaction was so, so bad, I was not able to finish the conversation and get what I wanted. This lady ON THE EXTENTION # 23 was so, so,so RUDE to me. Please HELP make a change regarding this type of interaction, behavior, everybody is complaining about this, when will the leader of this consulate take a look at the staff's behaviors and take disciplinary actions against their abusive interactions towards the public? This has to stop. Please Stop abusing your citizens. Haitian people have been abused for so long, indeed deserves better treatment. HELP!
Tony Charles
Sat, 28 Feb 2015 11:32 EST
Looking for my birth certificate
need help to get a copy of my birth certificate
please help me with direction thank you

My email tcharles88@gmail.com
Bishop Jean Gerard Rhau
Sat, 13 Dec 2014 11:46 EST
Une question pour l'Ambassadeur General
Cher Ambassadeur,
Mon est Bishop Jean Gerard Rhau de Rhode Island. J'aimerais avoir quelques minutes de pourparler avec vous si votre temps le perment. Mon numero de telephone cellulaire est :401-419-7664.
email couriel Bishoprhau@gmail.com
Merci, et que Dieu vous benisse,

Jean Gerard Rhau
CEO Codec International Corporation.
Nationalist Imbu
Fri, 15 Aug 2014 17:30 EDT
Considerons l'ensemble
I have analyzed the different opinions relating to the attitude of employees from the Haitian Consulate. In fact, it is time to uncover the true color of our brothers in business. It is not a simple issue. Everywhere you go, you will encounter the same situation. Unless you are a boyfriend, a girlfriend or somebody the appearance of whom represents a bet, you are entitled to the same deception. Our brothers don't have an educative formation of how to deal with customers either here or anywhere else. i wonder whether they went to some kind of school to receive the basic formation to being in business. Al they care about is making money, flirting with associates. Do not let you entice by their expensive dresses, and the location of their performance; there is no difference among them.
Wed, 2 Jul 2014 11:51 EDT
No respect for people in need of help
How does a place like this treat it's citizens with absolutely no respect in front of many other awaiting clients??

While waiting to be served I was rudely asked to sign in and also to add my number not even a simple good "morning sir " just "sign your name on the paper and put your number and someone will see you " no signs of mannerism there I you ask me . Guess she must've been having a bad day or so but it still doesn't justify that kind of service . Waited almost an hour to be called to come and find out that I needed additional documents in order to receive renewal passport which I'm sure the secretary could've told me way ahead of time since she's the one that eventually ended up breaking the news to me .

As a fellow Haitian citizens if I were to recommend there service I would kindly advise anyone to go else where because they clearly know nothing about customer servicing . I
Not needed
Wed, 2 Jul 2014 11:41 EDT
Our people have todo better than this !
By far the worst experience I've had to deal with when it comes to servicing . I am in the customer service myself and this by far was embarrassing !

The secretary was with the big hair , very rude while she attempted to greet me while talking to colleague or friend .

Did not even take the time to explain anything to me because of a simple misunderstanding regarding my passport pictures.
Just simply told me that she could not help and without the right form of picture " I didn't even need to come here " excuse me ?!?!
I simply had to excuse myself from such unprofessional environment . This was really embarrassing ! Please fix this .
Thu, 19 Jun 2014 13:46 EDT
MY experience at Haitian Consulate of Boston, by far has been the worst customer service experience I have seen in a very long time. They are very unprofessional, understaffed and straight down rude. (One employee stayed on a personal call all why assisting me with my documents). Did the government forget to give them simple customer service training. It is basic; I can provide a detailed training on how to treat customers for free. Absolutely worse service on this side of the planet!!!

It took them an hour to acknowledge my presence. Simple things can help the service flow in the agency.

First thing they need to do is split the small sitting areas into two sections. One section should be for people who are coming to complete a new passport or bringing in missing documents and the other line should be for people who are coming to acquire about a passport.

Second, they can actually use the sign in sheet. What is the point of having a sign in sheet if you will not call the clients in order?

Third thing they need to do is get a College intern or volunteer to just answer the phones. Most places have policies on how long you can take to answer a phone. Generally, three rings is average.

The front desk receptionist is almost always completing applications at the front desk. He does say hello to you when you walk in but that is what you will get until you actually stand in front of him to remind him that you are here. Some days, standing did not help either. Also, applications have private information on them. I do not need to know Jean Pierre’s social security number and other private information. This is why you have offices.

I had a passive attitude the first three times I entered the consulate and observed the manner in which they interacted with clients and myself. It was simply a bad situation.

Fourth, if the lobby is full of clients, please take a moment to say, I am sorry for the delay but as you can see we are extremely busy but you will be assisted as soon as possible.

Fifth, don't say things like "This lady came again." It is simply rude (At least not in front of me). Unfortunately, I must come in because most times, the phone is not answered and voice messages are not responded to. Remember it is your JOB to serve me. I am coming because I need a service.

Sixth, Please do not and I repeat do not argue with disgruntled clients. I witnessed a woman whom was displeased with the service get chewed off by one of the employees. The employees seem to not understand that they will get what they dish out.

Seventh, if you are completing emergency passports, send the application out immediately. If clients qualify for an emergency passport, it means they have an emergency. Three weeks later, please do not say it is Washington's fault. NO, it is the time of processing that causes the issue.

Eighth, if you speak to a client the day before you celebrate a Haitian Holiday; please inform the client you will be closed. It is simple common courtesy.

Ninth, when other employees pass the lobby area to go to the bathroom or to speak with another employee, PLEASE say hello or at least smile to the people who are waiting for service. It will increase your overall appearance at the establishment.

Tenth, Do not have random people sitting in your office who are not employees. (At least I thought she was not an employee. She was sitting there for hours pregnant and not doing anything but snacking on food and on her cell phone)_. This makes clients feel uncomfortable because they are sharing personal information.

I can go on and on but stopping at ten shows you what type of place this is for clients. Please forward this information to the appropriate people or direct to the proper place to file my complaint.

noel djamson
Thu, 10 Apr 2014 11:51 EDT
I'm noel djamson I say a big salute Dieu and I believe we all well then I write you today because I need to visit boston but I write to you today because I believe this is not you I'm not your men consul Mrs. I say many thanks in advance for this opportunity you gave me but then I'm nweldjamson@yahoo.fr.telefon my adress is 509-48503954 I believe that we relem or write me because I know we will give me the chance to thank many is not proper after lunch and jesus

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