Estonian flag Honorary Consulate of Estonia in Luxembourg

Honorary ConsulAlexis Thielen
AddressDEA Droit Prive
10, rue Willy Georgen
L-1636 Luxembourg
Phonelocal: 2626.0202
international: +352.2626.0202
Faxlocal: 2626.0226
international: +352.2626.0226

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Comments on this Honorary Consulate

Jevgenia Mihhaltsenko
Fri, 6 Sep 2013 06:22 EDT
stayed without a valid passport for 3 weeks due to incompetent staff
Hello all,

My experience with Estonia Honorary Consulate in Luxembourg is not the best one.
My Estonian passport and ID card were about to expire, so I ordered a new one 2.5 month in advance and asked it be delivered to Estonian Honorary Consulate in Luxembourg.
The employees kept my Estonian passport on their desk for more than 1 month after receiving it, without even contacting me to pick it up, and each and every time I called to ask if they received it, they replied that they have not received it yet, while it was laying somewhere in the office during all this time.
After 3 calls I lost my patience I had to insist they look better in order to find it, and they found it! But could not give it to me, as Mr Thielen is on holidays for 1.5 month and nobody but him has a power to give me my documents. It s has been 3 weeks I am without any valid document due to the services of this consulate. Find this situation scandalous!
If you need to deal with this consulate for any important matter, keep insisting as they are not quite attentive or take their role seriously.

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