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Other embassies and consulates in Toronto

Trinidad and Tobago flag Consulate-General of Trinidad and Tobago in Toronto

Address185 Sheppard Avenue West
Toronto ON M2N 1M9
Canada
Phonelocal: (416) 495.9442
international: +1.416.495.9442
Faxlocal: (416) 495.6934
international: +1.416.495.6934
Emailttcontor@idirect.com
Web sitehttp://ttcgtoronto.gov.tt/

Comments on this Consulate-General

Showing comments 1–10 of 58, newest first.
1 2 3 4 5 6 > >>
Antonio S.
Wed, 9 Jul 2014 15:45 EDT
Renewal of Computer Read Passport
Got there for our appointments this morning to find out there was now a new simple single page renewal form for the computer read passport - not available on line. We immediately filled them out but then found out that our appointments were somehow nowhere to be found in their system. No problem - were still able to see a representative shortly afterwards and the whole process took no more than 15mins each once you have the necessary documents - T&T passport with 2 color photocopies. Staff were quite courteous and professional with our experience.
Rajkumari Mohammed (Ferris M.)
Sun, 13 Apr 2014 19:53 EDT
Customer service
Took my wife there (Sheppard Ave.) few weeks ago to apply for her passport, she dealt with 3 to 4 employees & they were all very friendly and hospitable...
Trinidadian
Wed, 19 Mar 2014 11:25 EDT
Visit to the Consulate
My wife and I went to the Consulate to renew our passport. From the first person to the end of our visit, everyone was helpful and friendly. What I have noticed on my visit was, the people who are being process knew they had to provide a money order for their passport. In this time and age, why don't the consulate put in interact machine, all other business even small ones have this facility, it seems we are not being currant and staying abreast with time. As a resident of Trinidad we should make our self look good in the public eye.
Mohammad Rahman
Tue, 25 Feb 2014 07:29 EST
applying for citizenship guyana se Canadian
I would like to know what required to apply to live and invest in T T very much interested to live and invest in you country vist once and love it please respond Thanks Mohammad
G.H.L. Husain
Fri, 21 Feb 2014 12:49 EST
Nationals lament.
I have been to the consulate for a new passport, had all relevant documents and was out in less than one hour. My new passport came within six weeks and I collected same with no hassle.
It seems that only people who do not have their proper documents and those who have not kept up with what is happening in this world with security , have a problem. They will continue to be disgruntled if they remain asleep. Born Canadians need current documents .What makes immigrants think that they are exempt?? especially Trinidadians.
Ferris Mohammed (Rajkumarie Mohammed)
Thu, 20 Feb 2014 16:01 EST
Phone service/inquiry
As per our previous comment, I reside is Toronto Canada, not sure why the flag on the top left side displays the U.S. flag...
Ferris Mohammed (Rajkumarie Mohammed)
Thu, 20 Feb 2014 15:49 EST
Phone service/inquiry
My wife is renewing her passport and we had a few questions, so we phone the consulate to inquire (2/20/2014); a gentleman answered the phone, unfortunately we didn't get his name; he was very helpful by answering all our questions and also assisted us in booking my wife's appointment. (thank you).
Nadia
Mon, 3 Feb 2014 16:04 EST
Primitive/Uneducated & Inexperienced
It is so sad that the representatives at the Consulate assume their "Position of Authority" gives them the 'okay' to talk down to clients, on the phone and likewise in person. Never mind the strong dialect, no courtesy and poor language skills without the slightest effort to sound professional. The CSR's sound as if they're having Lunch whilst on the phone and going to the Consulate in person to see the lackadaisical approach was even more appalling. The staff had to double check with other staff to be certain of some information as they did not know. 'What the hell... I wish to god there was a professional body of staff to represent our Nation as if this is what Trinidadian Nationals have to deal with, no wonder they chose to live abroad.

Someone please monitor, give feedback and make changes at the Consulate
Quality Control is much needed*
Farouk Hydal
Sat, 1 Feb 2014 21:14 EST
process for entering person name not on the birth certificate.
It has been brought to my notice that inspite of the act pass in Trinidad and Tobago giving authorization for name not listed in a person birth certificate to do so now the Consul General Office here in toronto is still waiting for the process to do so and is not making any effort in getting this matter solve quickly.
An Urgent Respose would be appreciated.

Farouk Hydal
Director
Friends of Trinidad and Tobago Association of Canada (FOTT)
Mississauga
Canada
E-Mail: faroukhydal1937@hotmail.com
Frustrated & Embarrassed
Tue, 14 Jan 2014 12:12 EST
Horrendous
Horrendous Customer Service

This has been like a travel back in time!! It’s a shame that this consulate is a representation of what our country is like. The attitudes and lack lustre attempt to help is deplorable.

I called was on hold for the longest time and suddenly the call is cut off! This office should be closed as it is almost next to useless and the staff could all do with a course on compassion and customer service.

Called back actually got to speak to someone – in the middle of the call I was cut off. Called back, explained what had happened – the response “what you want me to do”, as I said to my fellow Trini, Sir there are a number of responses that come to mind but how’s about you transfer my call. I was put on hold and no one ever answered. My kind friend I’m sure never transferred me but God is good I’m sure Karma will come back to bite that kind gentleman!

We can put on a show over two days that brings in endless tourist but we can’t offer a half decent level of customer service to our own!! As like most things, this will never change so I’m sure many Trini’s will opt to become citizens of other countries!!

Embarrassed to be represented by these sorts!!

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