Embassy of South Korea in Quito

Police Background Check
I went to the Korean Embassy in Quito and applied for a police/criminal background check from Daegu. I was told it would take two weeks and I would be emailed or called to pick it up. More than three weeks have passed and no response from the embassy. I have sent emails and attempted to call without success. What should I do? Should I try to contact the embassy in Seoul?

stolen Digital Camera
(here I cant typing in Korea. please understand Thank you.)
Hello, my name is Jui Ryu from seoul korea. here for volunteering (call GVN)start from tomorrow so I went out for tour in the morning.
heading to Guayaquil road to El Panecillo.
I was through the (looks) bridge on Express way (the way call Mexico something..) and there was on Negro homeless guy forces me to stole my Camera which I hold my hand. there was a bit arguing and I shout but no ones help me.
after that go for police and he bring me police on Palacio presidencia. wrote the what situation I had. and thats it..
I guess I couldnt get back my camera but feel very bad all my memories in Quito is gone.
if Police go with me to catch him it would be better than wrote down paper.
and he might sale the camera right away.

anyway I send message this is I want to bring my camera back. I know it possibly 0.1% to get back.
I m here alone and feel so bad thats all.
Thank you for reading This.